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Navy Exchanges are part of a retail store chain owned and operated by the United States Navy under the Navy Exchange Service Command. The organization also known as the NEXCOM Enterprise has its worldwide headquarters in Virginia Beach, Virginia. Its mission is to provide authorized customers with quality goods and services at a savings as well as supporting Navy quality of life programs for active duty military, retirees, reservists, and their families.
Members of the military proudly refer to each of the 300+ stores strategically located around the world as “NEX.” The NEXCOM Enterprise which employs approximately 14,000 people and has an annual revenue in the billions is always expanding its operations along with maintaining what already exists. Inside NEXCOM is a Project Portfolio Management Office (PPMO) that is charged with managing hundreds of concurrent projects each year. The projects largely cover the management of new facilities and construction, maintenance of existing store infrastructures, and many information technology initiatives supporting the former.
Leverage PPM technology to separately manage CIP and IT projects with stringent security
The PPMO at NEXCOM was seeking a technology solution for managing all its projects centrally so there would be greater visibility and transparency of the entire enterprise. Some of the challenges faced by the organization included how to do this securely given the stringent requirements of protecting data belonging to the United States military along with how to properly segregate the facility project types from those belonging to information technology. The internal management structure within NEXCOM had a line of demarcation between both project types, and they wanted any prospective technology to follow suit.
Other challenges included capturing the hundreds of pieces of information that were used to manage each project. Moreover, NEXCOM had a very intricate workflow for when each of these information components needed to be populated in the system, as a project manager worked through a complex initiative under the umbrella of the PPMO. Adding to the challenges of pulling together an all-encompassing technology solution was a prospective data integration with a NEXCOM third-party line of business: Lawson ERP for accounting and financial management. Finally, NEXCOM wanted to have a series of legacy reports duplicated and automated by leveraging all the data that was to be captured in the solution.
Build out two separate tenants of PPM on premise with financial application integration
After a competitive bidding cycle, EPM Solutions was chosen to provide NEXCOM with a technology solution that would address all the major challenges. Microsoft Project Portfolio Management (PPM) was selected as the premier tool to deliver a fully functioning enterprise project management system. Because of the stringent security requirements, Microsoft Project Server was the natural choice for providing a secure solution to be managed on premise by NEXCOM’s administrators.